Terugbetalingsbeleid

Any unwanted product must be returned within 30 days from when your GymApex order is delivered (if the order was placed online).

WHICH ITEMS ARE ELIGIBLE FOR RETURN?
We understand - sometimes an item just isn't right for you, and you want to return or exchange it. As long as the item(s) were purchased from gymapexapparel.com and remain in their original condition, you can return these within 30 days. Please see below for any exceptions to this rule:

All Underwear & Swimwear cannot be returned for hygiene reasons.

Socks can be returned if they are sealed in their original packaging.

All bottles are non-returnable due to hygiene reasons.

Personalised items cannot be returned.

Supplements are only returnable if unopened, with the seal unbroken, and in a resalable condition, in its original packaging.

In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and at checkout.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed, and in the condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

WHEN CAN I EXPECT TO RECEIVE MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it's back at our warehouse.

IMPORTANT THINGS TO REMEMBER...
We only offer refunds onto the original payment method used to make the order.

For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

To find out how long a return may take to process from your location, please see HERE.

IS IT POSSIBLE TO CONSOLIDATE MULTIPLE RETURNS INTO A SINGLE RETURN?
The short answer is no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package may cause an error in your refund, so please package separately!

If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

ARE EXCHANGES AVAILABLE?
Exchanges are currently available in several countries; please refer to our website for the full list.

Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.

START A RETURN OR EXCHANGE

RETURNS POLICY FOR POP-UP STORES & EVENTS
Returns from pop-up stores and GymApex events are accepted under our usual returns policy, but you'll need to get in touch with us and provide your e-receipt so we can verify your purchase, open our returns portal, and issue a refund*

*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.

If you paid using a debit/credit card, we'll be able to refund onto the original payment method provided you can show proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.

FYI; A refund or store credit will be issued once we've received your return back at our warehouse.

WHAT TO DO WITH A DEFECTIVE OR WRONG ITEM?

For guidance on handling a defective product, please refer to our article on defective items HERE.

If you've received an item that's not what you ordered, consult our process for addressing incorrect items HERE.